SHIPMENTS
Delivery in Spain Peninsula
Free shipping for orders over €40.
For shipments less than 40€ you will have to add Cost: 3.90 euros
Delivery in 24-48H (working days).
During the weekend or holidays, shipments are handled on the first working day.
Delivery in Balearic Islands
Free shipping for orders over €50.
Minimum order 20€ with additional shipping cost: 6.90 euros
Delivery in 48-72H (working days).
During the weekend or holidays, shipments are handled on the first working day.
Delivery is available only for the Peninsula and Balearic Islands. We do not deliver to Canary Islands, Ceuta and Melillas.
Shipments within Europe (France, Portugal, Germany, Belgium, Denmark, Netherlands and Luxembourg)
Minimum order 40€ with additional shipping cost: 18.50 euros
Delivery in 5 (working days).
During the weekend or holidays, shipments are handled on the first working day.
Delivery may suffer some delays during holiday periods, launches, promotions or special campaigns. In these periods, the established delivery times will not be guaranteed.
RETURNS
It is only possible to return products purchased through the website in www.roofaspain.com, Returns will not be accepted for products purchased outside the website www.roofaspain.com. If for any reason you are not satisfied with your order, you have 14 calendar days to make the return, counting from the date of delivery of the order.
The products to be returned must be in perfect condition, as you received them, unopened, if they are packs or kits, they must be complete, and arranged in their original boxes.
For a correct return, it will be necessary to attach the email sent to ecommerce@roofaspain.com requesting the return with the product. As soon as we verify your return, we will proceed to process the refund of the amount of the order, excluding the costs of returning the product, which will be borne by you.
Roofaspain® is committed to selling items in perfect condition, in the event of receiving the defective item or the incomplete order, contact us through the contact form or writing to info@roofaspain.com, we will assist you as soon as possible solving any incident of this nature.
RETURN CONDITIONS
1. Before processing the return of your order, please take into account the following conditions to be met:
2. A written request is required by email to ecommerce@roofaspain.com to request a return within 14 days of purchase, the purchase must be justified in the emial.
3. You will have a period of 14 calendar days from the receipt of the product.
4. The products must be in the same condition in which they were received, unopened, inside their original packaging and box.
5. If it is a pack or a kit, it will be returned in its entirety, as received.
6. Return costs will be borne by you and with any carrier.
7. At the time of receiving the return, and assessing that everything is correct, we will contact you to confirm that the refund process is being processed.
8. The amount will be refunded using the same form of payment used during the purchase.
9. You will receive a refund of your money from Roofaspain® within 14 working days, counting from the date of receipt of your return. If after this period, the refund has not been made, you must contact us via email ecommerce@roofaspain.com.
10. The email requesting the cancellation must contain the following information to correctly process the return:
· Details about your order: (You can find these details in your order confirmation email)
Name and surname: ................................................................
Order Date: ........../.........../.............
Order number: ...................................................
· Detail of the returned products, code, description of the product and reason for return
11. The shipping address together with the printed supporting email must be sent to the following address: Roofaspain®. C/ Torrecilla 5, Pol. Ind. Rio de Janeiro, 28119 Algete, Madrid,Spain